Terms Of Business
Quotations :
The quotations are valid for 60 days from the date of submission. InVeritas Research reserves the right to revise quotations after this date.
Quotations are based on values in USD but may be shown for reference in the client’s preferred currency such as £ (GBP) or Euros (€).
InVeritas Research will endeavor to assess the feasibility of the project prior to quotation, however, in some cases, this may not be possible until fieldwork has commenced.
In the absence of an agreement to the contrary, initial research findings and proposals provided by InVeritas Research, when InVeritas Research receives neither the commission nor payment for the proposals, remain the property of InVeritas Research. Their contents cannot be revealed to third parties without permission.
Invoices & Charges
Invoices are payable in USD unless agreed otherwise in writing.
Due to the volatility in exchange rates, “InVeritas Research” reserves the right to revise quotations and invoiced amounts to reflect any changes where the currency to be invoiced changes in value by 2% or more against the USD between the date of quotation and the date of commission. Any further fluctuation in currency exchange rates between the date of commission and the date of receipt of settling payment will be borne by “InVeritas Research” unless the settling payment is not made by its due date as quoted on the invoice.
“InVeritas Research” will invoice 50% of the estimated total project cost at commissioning, The remaining 50% will be invoiced on completion of the project, due 30 days from the date of invoice. Invoices not paid within 30 days are subject to a late payment charge of 2% per month. A late payment could result in a delayed start to the work commissioned or a halt to any work in progress.
Any client postage to be charged at cost at the final invoice stage.
If “InVeritas Research” is requested to create a screener a one-off charge of USD 200.00 will be added to the final invoice. “InVeritas Research” considers that a maximum of 12 screening questions, lasting no more than five minutes, to be included within the price of a project. Any additional screening requirements will involve additional costs and honoraria to account for the time taken by the recruitment team and respondents.
Postponement, Cancellation & Changes
In the event of a project being postponed or canceled after commissioning, the following charges will be applied:
- USD 500 minimum project set-up fee
- Any additional costs (+10%) that are incurred e.g. venues etc.
- 6 to 7 working days prior to fieldwork commencing (or first venue date): 20% of full project fees (PLUS cancellation fees to recruiter/interviewers and respondents)
- 5 working days prior to fieldwork commencing (or first venue date): 50% of full project fees
- Less than 5 days or cancellation after fieldwork commences (or first venue date): 100% of project fees
Changes to the questionnaire, once programming and/or translations have begun, may be subject to further charges.
Late delivery of materials or any action/decision by the client which delays/cancel fieldwork may be subject to further charges.
All changes to field specifications must be made in writing.
Reasonable Control
InVeritas Research shall not be held liable for delays or delivery failure that arise from an act or event beyond InVeritas Research’s reasonable control (including, but without limitation, strikes, postal/communication delays, industrial action, fire/accident, governmental act, natural catastrophe or any other act or event beyond the control of InVeritas Research).
InVeritas Research shall not be held liable for any failure or defective working of audio or visual equipment at the viewing facility or for any subsequent cost incurred.
Incidence
Unless otherwise stipulated in the quote all costs are provided assuming 70% incidence. InVeritas Research reserve the right to adjust costs to consider a more accurate incidence rate based on the screen out the information provided.
Materials
Where possible and unless otherwise agreed, all completed project material will be sent back electronically. Courier costs are not included and will be charged at cost.
Digital safety copies of completed materials will be kept for 30 Days from the final invoice date unless otherwise agreed in writing.
Scripting & Data Processing
All costs are estimated and will be confirmed upon receipt of the final questionnaire, data requirement, and analysis specification.
Unless otherwise specified, DP costs are based on no more than two data extractions, an interim and a final data file. Any additional extracts will be charged at USD 250 per extract.
Only client-approved materials will be programmed. Testing will be undertaken internally and a final test version sent to the client for approval. Any amendments required as a result of changing the materials after this approval will be charged at an additional USD 250.
If specific data layouts and formats are required, a data map must be provided with the final questionnaire, before any programming has begun. If it is provided later, further work may be required in order to match requirements which will incur further costs and could delay delivery.
In the event of an error caused by negligence or otherwise, in any data, tabulations, or reports supplied to the client, “InVeritas Research” will aim to correct the error but will not be held liable for the consequences of the error beyond the provision of corrected data, tabulations, and reports.
Code of Conduct and Data Protection
“InVeritas Research” complies with the Data Protection Act, our client must confirm that any contact details they provide have been notified and given consent that their names and information may be used for market research. We will notify our client of instances where the individual is no longer at the address (but not of any new address), not known, deceased, or declined to be interviewed.
“InVeritas Research” adheres to the ESOMAR Code of Conduct, in particular, the articles governing client and respondent confidentiality, data protection, adverse event reporting, and the use of research findings. In accepting a quotation from “InVeritas Research” a client is deemed to agree to be bound by this professional code.